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Tuesday 12 December 2017

Why is it important to acknowledge and learn from your mistake? What are the benefits of doing this?

There is a proverb I can remember of that ‘To err is human’. Error can occur any time. It is a natural part of human character that occurs due to lacking consciousness or concentration influenced by many factors. The main important thing is how we deal with it and what approach we take not for reoccurring. It is a good practice to acknowledge your mistake and learn from it, not to hide and turn from it. When you will analysis a mistake or error, you will find factors or other reasons that have influenced the mistake to be occurred. If you can recognise the exact reason for your mistake, then you would be very cautious next time in the same situation and would not let the same mistake reoccur again.

The mistakes, errors and irregularities that have been pointed out or informed several times are reoccurring can be defined or classified as neglect or carelessness under specific circumstance – Foisal Talukdar


Benefits of acknowledging and learning from your mistake –

·        Support accountability

·        Support honesty at workplace

·        Avoid mistakes to reoccur

·        Reduce complaint which results from mistakes

·        Increase productivity and profit

·        Reduce loss 

·       Reduce misinterpretation of business forecast (unless it has been accounted as calculated risk – Foisal Talukdar)

Tuesday 5 December 2017

What types of problems occur during your work and what are the key ways you can get help with them?

Business Administration Level - 2

Problems that may occur during our work are described here in below –
Office Components

Faulty printer machine

Out of order phone or fax

Faulty desktop or laptop

Software crash

Faulty light bulb

Run out of paper or printer ink

Out of order clock in device

Safety Components

Faulty entrance door

Faulty Lift

Faulty fire exit light

Security Component

Faulty locks or key locks

Computer virus

Faulty CCTV or Burglary alarm

Customer related problems

Angry or abusive customer

Customer cum thief

Suspicious behaviour


Following way you can get help with them –

·        Being pre-organised,  up-to-date with your work

·        Provide with sign or markings for out of order equipment

·        Report immediately to your manager or appropriate personnel

·     Contact appropriate contractors from company’s useful contact book or manual handbook

·        Contact company’s accredited suppliers

·        Seek help from security guards or police if you can’t manage the conflict

In order to deal with above problems, you need to report the problem to your manager or appropriate personnel at first. Each organisation has their own contractors and specialists to deal with faulty equipments and machineries. There are specific contractor for specific task. You can find them in useful contact books or company’s manual handbook. You should only contact the company’s accredited contractor, to deal with faulty equipment and machineries. They also can provide you guidance about what to do in this situation.

You are strongly advised not to jump on a stool to change the light bulb, just because you have done it at home. 

Monday 4 December 2017

Explain the different routes of medicine administration

Oral: Medication can be administered orally where an individual swallow tablets or solution by mouth. Sublingual medication is also administered under the tongue via orally.

Intravenous route: Medication can be administered straight into bloodstream by puncturing vein with syringe

Intramuscular route: Medication can be administered into muscle by puncturing with syringe

Nasal: Medication can be administered through nostril

Inhaler: Certain medication needs to be inhaled by mouth (such as asthma, COPD)

Nasogastric or orogastric tube: Medication can be administered via nasogastric or orogastric tube with syringe or air pump.

Transdermal: Medication can be administered on skin to be absorbed, such as applying butec or rivastigmine patches on skin. Transdermal are not injecting on skin.

Subcutaneous: This route is used to administer medication under the skin with an injection
Rectal or Genital: Medication can be administered via rectal or genital.

Sunday 3 December 2017

Explain the types, purpose and function of materials and equipment needed for the administration of medication via different routes

Oral
Measuring cup: A measuring cup is required to administer correct dose of oral suspension.
Spoon: A spoon can be used to administer medication to an individual with limited mobility
or no capability.  

Inhalation
Spacer device: A spacer device may need to administer inhaling medication. It provides space between mouth and the nozzle of the medication to reduce the risk of choking and coughing.

Intravenous, intramuscular, nasogastric tube, orogastric tube and subcutaneous
A syringe with needle is required to administer intravenous, intramuscular and subcutaneous injection. A syringe without needle is required to administer liquid medication through nasogastric and orogastric tube.

Topical
Gloves are needed to wear to administer topical or steroid creams and ointments, as it helps to prevent medication to be absorbed by our skin.

Dropper
A dropper may need to use while administering eye drops or ear oils. Children’s oral medication can be administered by a dropper.

Identify medication which demands the measurement of specific physiological measurements


There are many situations when we record physiological measurement of an individual. It covers broader area to verify various symptoms. There are different types of physiological measurements for different types of symptoms. The most common types are weight measurement, body temperature measurement, blood pressure measurement, pulse or heartbeat measurement and blood glucose measurement. The following medication or treatment demands the specific physiological measurement –
  • Food Supplement: Individual’s height and weight measurements need to be taken to determine malnutrition level and to prescribe food supplement such as Fortisip, Calogen etc.
  • Antihypertensive medication: This type of medication is used to reduce blood pressure. Medications are Ramipril, Losartan, Amoldipine, Bisoprolol, Digoxin etc.
  • Insulin: Individual suffering from diabetic needs their blood glucose level measurement to be taken before administering insulin.
  • Penicillin: Urinalysis using dip stick is required to determine individual’s urinary tract infection.

Describe common types of medication including their effects and potential side effects


Common types of medication
Effects
Side Effects
Analgesic Medication
Paracetamol, Codeine Phosphate
Relieve mild to moderate pain including headache, toothache, sore throat, sciatica, rheumatic and muscular pain
Difficulty breathing, severe allergic reaction, skin rash, nausea, loss of appetite, drowsiness, constipation, sudden weight loss
Antacids or proton pump inhibitors
Gaviscon, Ranitidine, Omeprazole

To treat Gastro-oesophageal reflux disease (GORD), such as indigestion, heartburn and excess stomach acid
Headache, diarrhoea, stomach pain, nausea, vomiting, breathing difficulty, swelling of face, lips, tongue, throat or eyelids, redness of skin with blister, wind
Antihistamine
Loratadine, Cetirizine, Piriton
Relieve symptoms of allergies, such as hay fever, pet or dust allergy, hives, nettle rash, insect bites or stings
Drowsiness, skin rash, headache, dry mouth, feeling sick, stomach pain
Laxative
Lactulose, Senna, Laxido, Movicol
Relieve from constipation
Upset tummy or abdominal pain or cramp, bloating, flatulence, nausea, feeling sick
Penicillin
Amoxicillin, Ciprofloxacin
Use to treat bacterial infection such as chest, ear, bladder, urinary tract infection(UTI) and wide variety of infection.
Sore mouth, fever, joint pain, muscle weakness, dark coloured urine, confusion


Identify current legislation, guidelines policies and protocols relevant to the administration of medication

The Medicines Act 1968 and the Human Medicines Regulation 2012

This legislation is designed for licensing, sale, supply and manufacture of medicines. It clearly states that medicines can only be dispensed by a pharmacist after they have been prescribed by a doctor, dentist or vet.

The Misuse of Drugs Act 1971

This legislation is designed to prevent misuse of controlled drugs that are made of addictive, dangerous and potentially harmful substances such as opiates (substance derived from opium). Legislation lays down guidance and restrictions about how ‘controlled drugs’ must be stored, recorded and administered.

The Misuse of Drugs Regulations 2001

This legislation is designed by defining controlled drugs more elaborately. Controlled drugs are divided into three classes. These are class A, B and C. Purpose of this legislation is to provide information, instruction and restriction to manage this types of drugs with caution, by laying out specific guideline.

The Health Act 2006

This act is primary legislation and designed to strengthen governance and monitoring arrangements for control drugs. The section of the Health act 2006 involved relating to medication is called “Supervision of management and use of controlled drugs”. The Act states that all healthcare providers need to appoint an Accountable Officer, who must have prescribed responsibilities in relation to safe, appropriate and effective management and use of controlled drugs. The act also states that the Accountable officer is responsible for monitoring, auditing and investigating concerns. They are also responsible to ensure relevant individuals receiving trainings, and their trainings and performances are reviewed.

The Misuse of Drugs Safe Custody Regulations 2007

This legislation relates to handling, storing and keeping records about controlled drugs.

The Health and Social Care Act 2008 (regulated activities) regulations 2014

This legislation has no direct involvement relating to administration of medication. This act states that all registered manager, health professionals and social workers have responsibilities to protect people from harm, risks and abuse even if it is arise from handling medication.

Regulations 2014 states to provide safe care and treatment for service users by ensuring that persons providing care or treatment to service users have the qualifications, competence, skills and experience to do so safely. It also states that if equipment or medicines are supplied by the service provider, then ensuring that there are sufficient quantities of these to ensure the safety of service users and to meet their needs.

Mental Capacity Act 2005

It explains how to provide care and treatment to an individual without mental capacity.

Main categories of current protocols relevant to the administration of medications are described here in below –

·         Ordering and receiving medication  
·         Storing medication
·         Administering medication
·         PRN medication policy
·         Homely remedy policy
·         Medication error and incidents
·         Disposal of part used and unwanted medication




Thursday 23 November 2017

Explain safe practices for:storing, using and disposing hazardous substances


a)    Storing hazardous substances: Hazardous substances must be stored in an inseparable locked cupboard or room. It must be stored in cool and dry place and away from heat and fire. All of the substances must be individually labelled. 

b)    Using hazardous substances: Hazardous substances must be used for the intended purpose. If it needs to be diluted with water then we must follow manufacturer exact dilution ratio. One hazardous substance must not be mixed with other chemical substances. Restrict or reduce public accesses into the area where hazardous substances are used. Use signpost to inform about hazardous substances presence in the area.

c)    Disposing of hazardous substances: Hazardous substances must be disposed according to instruction. It must be disposed in designated place. It must not be mixed with other wastes. There are also colour coded waste bins and bags for us to manage general, clinical and offensive waste. Any hazardous substances must not be drained in the kitchen or bathroom sink.

Explain the consequences of not following an individual’s care plan or fully engaging with them when assisting and moving

An individual’s moving and handling plan can be found in care plan. It is very important to follow each individual’s moving and handling plan when assisting and moving them. This plan informs us how we should assist and move specific individual and whether there is any need for specific equipment or not. If we do not follow their care plan, then we will remain unaware of this useful information, and can cause an individual harm or injury.
Assisting and moving individuals require verbal or non-verbal instructions and interactions. Therefore, we require fully engaging them when assisting and moving. Failure to do so can result in harm and injury due to lack of concentration and motivation.

Describe the main points of legislation that relates to moving and handling

Understand how to move and handle equipment and other objects safely

Legislations are same in wording. You should not add or alter. Just published it if you are missed out anything.

The main legislation relates to moving and handling is called ‘The Manual Handling Operations Regulations 1992’. The legislations have been introduced to reduce accidents and injuries arising from moving and handling (manual handling loads at work). Legislations are mainly set out by providing responsibilities to employer and employees which are described here in below –

Employers should:

·         Avoid the need for hazardous manual handling, as far as reasonably possible.

·         Assess the risk of injury from any hazardous manual handling that can’t be avoided.

·         Reduce the risk of injury from hazardous manual handling as far as reasonably practicable.

·         Assess the risk of injury from any hazardous manual handling that can’t be avoided. 

Employees should: 

·         Follow appropriate systems of work laid down for their safety.

·         Make proper use of equipment provided for their safety.

·         Co-operate with their employer on health and safety matters.

·         Apply the duties of employees, as appropriate, to their own manual handling activities.

·         Take care to ensure that their activities do not put others at risk.

Tuesday 21 November 2017

Evaluate different types of personal protective equipment and how they can prevent the spread of infection

Understand how to reduce the spread of infection


Gloves: Disposable gloves can protect hands from direct contact with pathogens, which can prevent infection from spreading.

Musk: Musk can prevent inhale breathable pathogens, toxic fumes and harmful chemical substances which can prevent spread of infection.

Aprons: Disposable aprons can prevent direct skin contact with the infectious pathogens which can prevent spread of infection. It also protects our clothing from accommodating infectious pathogens.

Goggles: Goggles protect our eyes from pathogens to get into body. It also protects our eyes from the chemical spill and splash.

Although the following personal protective equipment will not be provided by your employer but author have found it very important for wider society and humorous to disclose.
Condom: It can protect you from getting and spreading infection from human genitalia.   

Explain the following prevention methods to reduce the spread of infection

Understand how to reduce the spread of infection

a)       Hand washing: Hand washing is one of the most important methods to prevent infection (pathogen) to get into the body. Most of the pathogens spread from hands as we use it to contact other people physically. Therefore, we should wash our hand frequently to keep pathogens away to get into our body. We should also follow proper hand washing techniques using anti bacterial soap and gel.

b)       Own personal hygiene: Our own personal hygiene is sometimes responsible for infection to get into our body. Pathogens get into our body, sometimes from finger nails, jewellery, watches and other ornaments. Therefore, we should keep ourselves clean, keep our nails cleaned and cut and wear less jewellery. We also should not wear any jewellery with sharp edges. We must use gloves, apron, goggles and musk as necessary.

c)       Encouraging the individual’s personal hygiene: An individual may become very prone to infection due to their age and medical conditions. Therefore, we should encourage them to keep their nails cut short and cleaned. We should also encourage them to wash their hand.

Friday 17 November 2017

Explain the steps to carrying out a risk assessment

Identify: At first, we have to identify risk by observation and provided information.
Assess: We have to assess level of risk according to users or group of people who can be potentially affected. Level of risk is by other means severity of risk.  
Action Plan: This step involves applying control measure to eliminate risk. Control measures can be instructions, guidance, use of equipment (including lifting, moving and personal protective) and restriction.
Review: Review is required to find out whether control measures are still effective or not. It is also necessary for the purpose to update.

Identify situations in which the responsibility for health and safety lies with the individual

There are many situations when the responsibility for health and safety lies with the individual. Few are described here in below-
·        Choice of individual: An individual may choose to live in an environment where health and safety issues are identified or compromised.
·        Uncooperative: An individual may not be cooperative with service provider such as withholding information or issues related to health and safety.
·        Neglect: Any individual can be responsible for their own action if they wilfully or unintentionally neglect health and safety issues, instruction and guidance.

Monday 13 November 2017

Explain how risk assessment relate to rights and responsibilities


Every individual has right to be safe from harm and danger. Our responsibilities are to keep safe every individual from harm and danger. As a result, we carry out risk assessment to eliminate risk so that an individual can stay safe from harm and danger. Risk assessment involves identifying and eliminating risks. By eliminating risks, we keep individual safe from harm and danger which supports their rights. If an individual cause any harm due to not carrying out risk assessment where risk has been identified, then it can be a safeguarding issue, which is a subject to be investigated by regulators such as CQC or Local Safeguarding Authority. It is not only rights of every individual service user to be safe from harm and danger but also rights and responsibilities of social care workers and other users.

Explain how risk-taking relate to rights and responsibilities


“Human race could never escape the primitive life if they would have not taken risk. Children could never learn to walk if they would have not taken risk of falling”- Foisal Talukdar
Nature of oxygen is to come up, no matter how strongly we suppress it into the water. Hence, risk-taking is one of our genetic natures (an inherent feature). An individual may have tendency to take risk, even small or big, as they feel confident, independent and obliged. We also have responsibilities to encourage their confidence and independence.
We can divide risk taking into two categories which is positive and negative risk taking. We can support individuals with positive risk taking, if failure does not cause any harm. We must not encourage an individual to take negative risk, which can cause harm or life threatening injuries in failure.

Sunday 12 November 2017

Compare different uses of risk assessment in adult social care settings

Health and safety risk assessment: Health and safety risk assessment almost covers 85% of risks relates to health and social care settings. These include moving and handling, lifting equipment, electrical appliances, accident and incident, environmental, fire, food safety and COSHH (Control of substances hazardous to health) risk assessment. Moving and handling risk assessment involves carrying out a risk assessment if there is any issue with moving and handling person and inanimate object. Fire risk assessment involves carrying out a risk assessment if there is any issue that can increase risk of fire or disrupt evacuation plan.

Medication management risk assessment: This risk assessment involves carrying out risk assessment if there is any issue of storing, dispensing and administering medications.

Nutritional risk assessment: It involves carrying out risk assessment if there is any issue with eating and drinking (such as swallowing difficulties, risk of choking and assist with feeding and drinking).

Explain factors that contribute to the well-being of an individual

There are many factors that can contribute to the well-being of an individual. These can be physical, psychological, social, financial, environmental and spiritual. There is a Greek saying that means ‘A sound mind in a sound body’. An individual’s well-being mostly depends on physical and psychological well-being. An individual with physical abilities and good stamina can enjoy all aspects of their life independently, which can contribute to their physical and psychological well-being. Individuals living in a safe environment can gain confidence to enjoy their independence safely. Individuals with active social life can increase their self awareness, being in touch with other individuals in the community, which can contribute to their well-being.

Thursday 9 November 2017

Explain the consequences of allowing the personal views of others to influence an individual’s choices


"Contravention or interruption of strong consistency in human’s life can sometimes be harmful" – (Human Conduct Self-Research 'Positive Consistency') By Foisal Talukdar
Everybody is unique and so do their choices and views. Their choices and views are constructed of likes, dislikes, happy memories, history, cultures, medical conditions, physical and mental status, financial hardship and adaptations over the long span of time. It is strongly bonded with them. Any interruption of their choices and preferences that made up of a long period of adaptation or habits may put a significant effect on individual’s life. This effect can be physical or psychological. Even if someone reluctantly accepts others personal views and allows to change their choices, they may not be able to adapt with the new changes and may add risk of harm to their life. This kind of harm can be physical or psychological (harm often goes undetected).

The most visible consequences can be as follows –

  • Anger
  • Depression
  • Anxiety
  • Verbal abuse
  • Physical assault
  • Self-neglect
  • Withdrawn
  • Death (In worst scenario)

Describe how to support an individual to question or challenge decisions concerning them that are made by others

The following way we can support an individual to question or challenge decisions concerning them that are made by others –
  • Discuss with an individual about the decisions
  • Find out what they are not agree with and how the decision affects their life
  • Advice them to have an informal discussion with decision maker
  • Arrange a meeting with the decision maker
  • Advice them to follow complaint procedures or appeal procedures
  • Provide advocate service if it is necessary
  • Provide interpreter or translation service where applicable
  • Provide support to get Braille version of all communications
  • Support them to get other professional help

Monday 6 November 2017

Explain the principles of active participation

There is a proverb I can remember of that “An idle is a devil’s workshop”. Hence, we require stimulating our brain with various activities. (This phrase has intended for humour)

Active participation is about an individual’s right to participate in all kind of activities independently regardless their medical conditions and disability. Every individual has right to be included in all kind of activities. They have right to say and to be heard being part of the community. Many individuals with limited mobility or individuals with special needs are being excluded sometimes from participating in activities, due to organisations' lack of resources and neglect. This kind of discriminatory practice has a great impact on individual’s life. Principles of active participation are dignity, rights and independence.

Active participation supports individuals to understand their value in the community, which help them to gain self-esteem, and reduce isolation to become victim of potential abuse. It increases individual’s independence and fulfil social and spiritual needs. It also gives an opportunity to say something which is directly concern to them. Active participation not only promotes these values, but also improves individual’s physical and mental health and wellbeing.

Sunday 5 November 2017

Describe factors that influence the capacity of an individual to express consent

Medical Condition: Pain, discomfort, distress and even mild cognitive impairment can prevent an individual to express consent.


Mental Health: Mental health is a great factor which influences the capacity of an individual to understand, retain, use and judge the information to express their valid consent.


Disability: Due to physical disability an individual may not be able to express their consent verbally, non-verbally or in writings.


Fear and experience: Panic and past bad experience may put an impact on an individual to express consent.


Financial Hardship: Due to an individual’s present and past financial hardship, their thoughts may go towards ‘another bill’ which may put an impact on expressing consent. In some cases, they will try hard to avoid it diplomatically such as by not giving signature, nothing in writings, only nodding head.


Evaluate the use of care plans in applying person centred values

Care plans are very important for us to deliver individualised care. It informs us how care should be delivered to an individual according to person centred way. Care plans are comprised of many parts including short biography, medical history, mental capacity assessment, mobility plan, wishes, choices and risk assessment etc. It helps us to understand what level of support an individual needs and how should it be delivered. We can find out an individual’s wishes, choices and preferences from the care plan. Care plan also informs us whether any other factors (such as risk, safety and medical condition) will prevent us from applying person centred values. Few examples of how to use care plan in applying person centred values are describe here in below-
  • Personal Biography: We can derive personal information from this part including preferred name to be called, profession, birthday, activities and interests. It can help us to support individuality, dignity and choices.
  • Medical History: Medical history provides us information about an individual’s past and present diagnosis, which can restrict over personal choices.
  • Mobility Care Plan: It can help us to find out about an individual’s mobility and best way to support an individual’s independence.
  • Nutritional Care Plan: Nutritional care plan informs us what an individual likes to eat and drink which helps us to support an individual’s wishes and choices.

Wednesday 1 November 2017

Describe person centred approaches

Any approaches that support an individual’s unique quality of life are called person centred approaches - Defined By Foisal Talukdar.

Person centred approach is an approach to determine care and provide support to an individual, taking into account of individual’s unique quality, choices, abilities and needs. When an individual lives in a group of other individuals in a residential, nursing or supported home, then care and support should be provided according to each individual’s preferences and needs. Few person centred approaches are described here in below-
  • Providing entrance and exit facilities respecting individual’s disabilities and special needs
  • Providing information in verbal, written and Braille format
  • Providing activities that attract and cover all individuals interests
  • Providing brochure and food menu services to respect choices
  • Providing interpreter or translation service for the people with language and cultural differences
  • Using signs and marks in the premises, to make individuals as much independent as possible
  • Providing facilities that respect user’s disability

Friday 27 October 2017

Explain how person-centred values should influence all aspects of social care work

Treat everyone as an individual with respect. Support them to make their choices and respect their choices and privacy. Promote equality and diversity and support their independence. Support establishing individual’s rights. Involve individuals in assessing, planning, developing and implementing their care and support needs. Involve individuals, their families, advocates and GPs in any decision making process.
Example: Treat everyone as an individual. Address individual in their preferred name. Ask permission before carry out any task for them. Close the door when personal care is being provided. Provide them with various options so that they can make informed choices. Support them to make choices if they are unable to make so. Include and support them to any decision making process.

Tuesday 10 October 2017

Describe the components of a personal development plan

Target/Goal: Target is an aim of your career life. It is like what you would like to become in the future. Where would you like to reach as part of career or professional development?
Strength: Strength is your current capabilities and understandings about the profession. It also expresses your curiosity to explore wider area of this profession.
Feedback: Feedback is a way to know what others think about your current practice. It helps to identify areas you need to improve knowledge and skills.
Development Needs: It is about training and qualifications, you need to accomplish in order to reach your ambition. You also need to identify areas need improvement of your current practice.
Action Plan: Action plan is to determine the way you are going to achieve these qualifications and trainings (such as enrolling for NVQ in Health and Social Care level 3 with XYZ Academy, completing first aid training from ABC network).
Milestone or Timeline: It is about to set up a time frame for each training and qualifications you have to achieve. It will help you to be more dedicated towards your learning and development.
Review: Review is required to measure up whether action plans are effective or not. It helps to find out whether you have accomplished training and qualifications according to timeframe, or you have to set up a new timeframe.

Explain the importance of using feedback in improving own practice

We all want recognition of our good job which helps to earn a good reputation for ourselves and the organisation we work for. Good reputation is only possible if we receive positive feedback on our service. If we receive negative feedback, then we should be working on areas to improve which are not meeting service expectations or standard. Therefore, feedbacks either positive or negative are both very important to improve our own practices. Negative feedback informs us which areas of service we need to improve and positive feedback informs us which practices are doing very well.

You can use feedback to identify your learning and development needs to improve your practices. If you receive negative feedback, then you should work on areas need to improve your practices, and adhere to learning new skills in order to provide best quality of service.

Explain how standards inform reflective practice in adult social care

To work accordance with codes of practice and conduct a social care worker must:
  • Protect the rights and promote the interests of service users and carers
  • Delivery of care must be person centred
  • Be accountable for the quality of their work and take responsibility for maintaining and improving their knowledge and skills
All of the above standards can only be maintained if we reflect on our practice and adhere to improve our knowledge and skills. In order to promote service users interests, we have to find out service users best interests at first. Not every service user we may come across is capable to express their interest or chose what best for them. For this reason, we require to find out the best interest for every individual service user, by implementing various practices and evaluating each practice.

In order to deliver care according to person centred, we have to take into account individuality of every service user. Every individual is different and so should be our approaches and practices, to deliver services effectively. In order to provide service according to unique individuality of every service user, we have to reflect on our practice to find out best practices for each individual. 

When we will reflect on our practices, we have to evaluate our own performance to find out areas we need improving our knowledge and skills. Without evaluating our performance we will not be able to identify needs for improving knowledge and skills. It is very important to have our knowledge and skills up to date for gaining public trust in health and social care sector.

Thursday 14 September 2017

Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights

Balance between duty of care and individual’s right must be maintained professionally. If you cannot deal with dilemmas, you may always seek advice from your superiors (such as Manager, Team leader or senior carer).
Dilemmas or conflicts may arise between the duty of care and an individual rights in following ways -
·       An individual wants to go out himself to exercise his ‘freedom of movement rights’ when he has not got mental capacity to do so safely.
·       A distressed individual wants a carer to keep a secret about lending a big amount of money to his/her friend which is not returned in time.
·       An individual makes inappropriate comments, sometimes in public, under his ‘freedom of speech’ rights, which is not liked by others. But explaining him to prevent it makes him angry.
·       An individual wants to make choices about their own care that are not in their own best interests.