We all want recognition of our good job which helps to earn a good
reputation for ourselves and the organisation we work for. Good reputation is
only possible if we receive positive feedback on our service. If we receive
negative feedback, then we should be working on areas to improve which are not
meeting service expectations or standard. Therefore, feedbacks either positive or negative
are both very important to improve our own practices. Negative feedback informs
us which areas of service we need to improve and positive feedback informs us
which practices are doing very well.
You can use feedback to identify your
learning and development needs to improve your practices. If you receive negative feedback, then you should work on areas need to improve your practices,
and adhere to learning new skills in order to provide best quality of service.
