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Tuesday 21 February 2012

What support needs do the service users have?

·         Control over own life, choice and independence
·         Physical needs : Personal care, food, shelter and all other support in order to meet physical needs.
·         Social needs : Support needs for social activities includes love, affection, friendship, religious activities, entertainment and supportive communication in order to minimise vulnerability.
·         Safety and privacy : Support needs to provide safety and privacy includes protection from abuse, harm and danger. And also need to maintain confidentiality.
·         Self confidence or esteem : Support needs to stimulate self confidence and esteem showing respect, let individual being aware of his right, value, choice and capability. Mental health patient needs this sort of stimulation adequately.

Which standards and codes of practice relate to your work role?

General social care council’s standard of conduct. To meet the standard of professional conduct I must :
         
·         Protect the rights and promote the interests of service users and carers

·         Strive to establish and maintain the trust and confidence of service users and other carers

·         Promote the independence of service users while protecting them as far as possible from danger or harm.

·         Respect the rights of service users while seeking to ensure that my behaviour does not harm service users, colleagues or other people

·         Uphold public trust and confidence in social services

·         Be accountable for the quality of my work and take responsibility for maintaining and improving my knowledge and skills


Friday 17 February 2012

Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioner?

Effective communication is important as it helps to pass clear, concise, informative and accurate information in order to decrease and eliminate the possibility of mistakes and risks to the people I am working with.
Let alone, a carer did not pass the information of broken hoist and faulty sling. And later on another carer made an accident using it. It will create distrust and unfair relationship between team members for the lack of effective communication.
Another way, a service user informed a carer about something in secret and request him to keep that secret. And carer exposed it to everyone. It will create disbelieve and break the relationship between service user and that carer.

Friday 10 February 2012

Silence is a form of abuse

People working with vulnerable people very often become impatient and angry. It is may be because of the client's attitude or physical condition or his (care worker's) or her personal problems or problems with colleagues, shifts etc. To avoid being rude or showing anger to the clients, social care workers very often keep them in silence and communicate in brief (like yes or no) which can be defined as avoidance or neglect. So, be cheerful while you working with them leaving behind your all problems. They expect your smile, they want to listen to you and they want you to be listened.