Silence is a form of abuse

People working with vulnerable people very often become impatient and angry. It is may be because of the client's attitude or physical condition or his (care worker's) or her personal problems or problems with colleagues, shifts etc. To avoid being rude or showing anger to the clients, social care workers very often keep them in silence and communicate in brief (like yes or no) which can be defined as avoidance or neglect. So, be cheerful while you working with them leaving behind your all problems. They expect your smile, they want to listen to you and they want you to be listened.