Guidelines, procedures and codes of practices are vital part
of any businesses. All employee within the organisation or any company should
follow and work according to the company’s guidelines, procedures and codes of
practices. They are set out of company’s internal policies and national or
individual business framework. Those are set to assist you with your job role
and how one should carried out their tasks. Key guidelines, procedures and
codes of practices are related to my work are briefly explained below:
Guidelines
You will be given company guidelines to assist you with your role
and daily tasks. Few of them are:
Using office equipment: Guidance will be provided about how to use phone, fax,
printer, scanner, computer, projector, lightings and secure cabinet safely.
Handling mail: Guidance about handling paper mail and
electronic mail (E-mail) safely. Strict guideline will be provided what should
you consider before opening an E-mail? How to validate address of sender before
opening an E-mail or snail mail? What should you do if name and addresses do
not validate?
Telephone manner: Guidance will assist you how to deal with
telephone calls. After you joined the company, you will no longer speak in your
own welcome tone. Your welcome tone will be given and determined by company. Also guidance
will assist you how to deal with query over the phone and how to validate the
person you are talking to are real.
Also you will be given guidelines about how to store and
retrieve information, how to use information technology or specific programs or
software for your role.
Procedures
Every company has their own internal procedures that explains
the way company wants you to carry out the specific tasks. You will be given a booklet
where you will find all internal company procedures or the way company deal
with a situation. This will tell you how to report an accident at work, first
aid procedure, emergency evacuation procedures, how to report absence from
work, fire-drill procedure, emergency crisis procedures, complaints procedures
etc.
Codes of
practice
Codes of practice are ethics of a business. It reflects
principle conduct of a business and the way a company or organisation do
business. Codes of practice is a way to state company’s position or view on
important facts like ethics, confidentiality, equality, contracts, conflict of
interests, quality assurance, professional conduct, equality and discrimination
and moral rights. So, codes of practice should be standard, fair and acceptable
by other businesses or clients. As an employee you have to work according to
codes of practice so it doesn’t breach by your action. If codes of practice are
breached, company may lose contract with other businesses or clients, company
may have to pay penalty or huge loss of income.
