Why is it important to acknowledge and learn from your mistake? What are the benefits of doing this?

To err is human. Therefore, mistakes can occur at any time during your work. However, the main important thing is how you deal with this. First of all, you must acknowledge your mistake and let your line manager know immediately. In any types of business or work environment, honesty is the best policy. Acknowledging your mistake is a honesty. In order to promote a good and cooperative working environment, everyone should acknowledge their own mistake and learn from their mistakes. When a mistake occurs and someone reports it, then other people will become aware of it and further mistakes can be avoidable.

Benefit of acknowledging and learning from your mistakes are pointed out in below –

·        It proves your honesty

·        It let others to be aware of the mistakes (Best communication)

·        Similar type of mistake can be avoidable in the same working environment as everyone will be aware of the mistake and learn how to avoid it

·        It increases productivity by reducing future mistakes

·        It helps to improve customer service and client relations

·        It proves your commitment and shows that you care

·        It promotes good and cooperative working environment

Remember, making mistake and acknowledging it at work will not terminate your employment. However, by not acknowledging your mistake and repeated mistakes can terminate your employment. Repeated mistakes prove negligence on your part.

Md Foisal Miah Talukdar

Why is it important to keep other people informed about progress of work?

It is very important and good practice to keep other people informed about progress of work, you are carrying out or supervising, as other people may be expecting to obtain this information. By knowing the progress of work, other people will be aware of the completion date of work. They will also be aware of whether the work will be completed within agreed timeframe or not. By letting others know the progress of work can help you to get more support or resources if you need any. There are also other projects may be relied on completion of your work. Therefore, other people must know the progress of your work as completion of their work may be depending on the completion of your work. Few reasons why you should inform others about the progress of work are described here in below –

·        Other people may have right to know

·        It increases credibility and reliability within institution

·        It increases mutual cooperation and reduce disruption

·        It enhances company’s reputation  and reduce losses

Md Foisal Miah Talukdar

What key guidelines, procedures and codes of practice are relevant to your work?

Guidelines, procedures and codes of practices are vital part of any businesses. All employee within the organisation or any company should follow and work according to the company’s guidelines, procedures and codes of practices. They are set out of company’s internal policies and national or individual business framework. Those are set to assist you with your job role and how one should carried out their tasks. Key guidelines, procedures and codes of practices are related to my work are briefly explained below:

Guidelines

You will be given company guidelines to assist you with your role and daily tasks. Few of them are:

Using office equipment: Guidance will be provided about how to use phone, fax, printer, scanner, computer, projector, lightings and secure cabinet safely.

Handling mail: Guidance about handling paper mail and electronic mail (E-mail) safely. Strict guideline will be provided what should you consider before opening an E-mail? How to validate address of sender before opening an E-mail or snail mail? What should you do if name and addresses do not validate?

Telephone manner: Guidance will assist you how to deal with telephone calls. After you joined the company, you will no longer speak in your own welcome tone. Your welcome tone will be given and determined by company. Also guidance will assist you how to deal with query over the phone and how to validate the person you are talking to are real.

Also you will be given guidelines about how to store and retrieve information, how to use information technology or specific programs or software for your role.

Procedures

Every company has their own internal procedures that explains the way company wants you to carry out the specific tasks. You will be given a booklet where you will find all internal company procedures or the way company deal with a situation. This will tell you how to report an accident at work, first aid procedure, emergency evacuation procedures, how to report absence from work, fire-drill procedure, emergency crisis procedures, complaints procedures etc.

Codes of practice

Codes of practice are ethics of a business. It reflects principle conduct of a business and the way a company or organisation do business. Codes of practice is a way to state company’s position or view on important facts like ethics, confidentiality, equality, contracts, conflict of interests, quality assurance, professional conduct, equality and discrimination and moral rights. So, codes of practice should be standard, fair and acceptable by other businesses or clients. As an employee you have to work according to codes of practice so it doesn’t breach by your action. If codes of practice are breached, company may lose contract with other businesses or clients, company may have to pay penalty or huge loss of income.

  

By Md. Foisal Miah Talukdar

Explain what is meant by Equality, Diversity, Inclusion and Discrimination