Describe unsafe practices that may affect the well-being of individuals

Unsafe practices that may affect the well-being of individuals are described in below-

·         Untidy work environment that can result in trips and falls such as hoist is being kept on the way, heavy items are being stacked over the head and wheelchair are being left open on the walking path.

·         Poor manual handling or lifting techniques

·         Unhygienic kitchen condition that may spread infection through cross-contamination

·         Unreported faulty equipments

·         Hazardous and inadequate evacuation procedures such as blocked fire   exits or locked fire doors

·         Staff is undertaking tasks outside the rules that defines lack of training

·         Failing to follow peoples request for the lack of time and staff

·         Poor hand washing techniques

By Md Foisal Miah Talukdar

Identify national policies and local systems that relate to safeguarding and protection from abuse

National Framework:

No secrets Department of Health (2000): This piece of legislation is a great support for multi-agency working to promote an effective approach to safeguarding in local area. As far as I understand, ’No secret’ means everything must be exposed about safeguarding issues so multi-agency can openly obtain data from each other and work out effectively.

Statement of Government's policy on adult Safeguarding: The main regulator ‘Department of Health’ has set out key principles of safeguarding. Those are Empowerment, Protection, Prevention, Proportionality, Partnership and Accountability. Multi-agency must ensure that all of these principles are included in local policies and put in practice.

Local Framework:

i) Multi-agency adult protection arrangements for the locality

Different organisations have agreed to work in partnership under this arrangement to safeguard vulnerable adults. They work at ground level to develop policies and procedures, by identifying new issues and promote good practices to overcome safeguarding barriers through the following systems:

• Safeguarding Adults Board

• Safeguarding Adults Team

ii) Local organisational policies and procedures:

Organisational safeguarding policies and procedures are made up of many pieces of regulators (Department of Health, Care Quality Commission) legislations and local authority’s and multi-agencies legislations. Few policies and procedures are in below-

Safeguarding policy, Mental Capacity Act policy, Deprivation of Liberty Safeguard (DoLS) policy, Equality and Diversity policy, Whistle-Blowing policy and Grievance policy.

By Md Foisal Miah Talukdar

Identify ways to ensure that evidence of abuse is preserved

• Record incidence as being described by service users
• Do not include any judgement or opinion
• Do not touch or move anything from surroundings of incident
• In the event of serious injuries, fatalities and serious crime, use apron, gloves and shoe cover before entering the incident spot
• Call the police and emergency service where required (in the event of serious injuries or crime)
• Do not discuss about the incident in public
• Report immediately to Manager or Safeguarding Team 
• Keep the report confidential and store it in safe and secure place
• Must have print name, sign and valid date on report  

Explain how to raise awareness of diversity, equality and inclusion 

Identify Three Ways of Challenging Discrimination And How Each Will Promote Changes

By Md Foisal Miah Talukdar

Describe why it is important to adhere to the agreed scope of the job role? Why it is important working agreed ways with your employer?

Agreed ways of working will not only provide me instructions and guidelines but also make me aware of role and responsibilities within my service provision. It is essential to aware of my role and limits as I will have to work within my role and limits.

Why it is vital? : Recognising my role and limits, I will be able to prevent myself and individual from harm and danger. I would also be able to learn my professional boundaries, which mean what I am allowed or not allowed to do within my job role. In other words role and limits can be described as ‘allowed or not allowed’. I should not do anything what is not being agreed with my employer or instructed or within your job role. If I do not follow guidance or adhere to the agreed scope of my job role, and cause harm to any service user, member of public and myself, I may find myself subject to disciplinary procedures which can lead to dismissal or even prosecution (Depending on the seriousness of crime).

 By Md Foisal Miah Talukdar

What types of information and advice (internal and external) are available in relation to employment responsibilities and rights and where can it be accessed?

Internal Sources:

Contract of Employment: Things are covered in an employment contract are employment conditions, pay, rights, responsibilities, duties, disciplinary action and grievance procedures.

Manager or HR manager: They are able to supply information about pay, holiday entitlements, sick pay, maternity or paternity pay, training or career development opportunities and information securities. I can also raise grievance in times of need.

Company's Employee Manual Handbook: This handbook is full of information and useful contact number for various issues at work.

Access to These Sources: Contract of Employment copy will be issued at the time of signing contract. Manager and HR manager are within the workplace and can meet and seek advice in person or over the phone. Employee handbook will be received before the start of my work, or I can get one from the office, or I can access from company's website.

External Sources: 

ACAS: They aim to improve organizations and working life through better employment relations. They provide with up-to-date information, independent advice and high quality training, and working with employers and employees to solve problems and improve performance.

Access to ACAS: They have got dedicated website where I can send Email to them. I also can contact them over the phone.

Trade Unions: They are organizations which represent employees in discussions about terms and conditions of service,  pay, working hours etc. There are different trade unions for different types of work. An employee has the right to join a trade union but no obligations.

Access to Trade Unions: I have to be member to receive their service. This service is required payment upfront.

Citizens advice bureau: They provide advice to people for the problems they face. The service provides free, independent, confidential, and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Access to Citizen Advice Bureau: They have got office in most of the town. I can pop in any office and make an appointment to see an dedicated adviser. This service is free. I am welcome to make donation if happy with their service.

Produce a handout to be used during a staff induction for an adult social care service of your choosing. The handout must include :

(i). An outline of what is meant by ‘agreed ways of working’.

(ii). An explanation of the importance of having full up-to-date details of the agreed ways of working.

(iii). A description of why it is important that social care workers follow guidance about the limits of their job role.

You must know about our organisation ‘Angel Healthcare’ less or more now. Here it is again what we do –

 

‘’ We offer a service to people (Service Users) that encompasses their needs, allows them     to remain in the comfort of their own homes, and to retain their independence, maintain their dignity, privacy and right to choose how and when their care is delivered ’’

As our continuing commitment to quality, our organisation is set up of policies and procedures. The policies and procedures are include the national framework which is set by Department of Health, CQC, Health and Safety and our internal policy. We are all agreed to work according to the policy and procedure to meet Department of Health and CQC requirements.

Agreed ways of working: Agreed ways of working is how an employer requires an employee to work for their organisation. An employee must be agreed to work according to the rules and regulations. Agreed ways of working is working according to company’s policies and procedures and guidelines.

‘Agreed ways of working’ will enable you to provide a good quality service working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. Care plans are also part of "agreed ways of working" where the management of the individual's daily care needs are agreed and documented. It also will help you to find out how and when care should be delivered.

Joining our team you will be agreed to work according to our policies, procedures, guideline and general codes of practice and conduct. Policies and procedure will be found in our office and can access between the office hours. You can also visit our website and log in with your ID and password to access our policies and procedures anytime. Please read carefully ‘General codes of practice’ which is supplied with your induction pack. This document contains agreed Codes of Practice for you and describing the standards of professional conduct and practice within which you should work.

As we change our lifestyle on our demand so does rules and regulations in order to keep us in control and save us from danger and harm. And that is why ‘agreed ways of working’ is changed time to time to accomplish the necessity of people you will be working with. As a social care worker you should have most up-to-date ‘agreed ways of working’.

Why it is important to have up-to-date copy? : It is very important that you have a latest written or printed copy of agreed ways of working as it changes from time to time depending on service user’s choices and circumstances, CQC requirements, our own insurance policies and health and safety regulations and national crisis. If you do not obtain a latest copy of ‘agreed ways of working’ you will remain unfamiliar to the recent changes. And unawareness of recent changes may result you to cause danger and harm of you and the individual you will be working with or surroundings.

 ‘Agreed ways of working’ will not only provide you instruction but also aware you about your role and responsibilities in this play. It is essential to aware of your role and responsibilities. Because you will have to work within your role and limits.

Why it is vital? : Recognising your role and limits, you will be able to prevent yourself and individual from harm and danger. Also you would be able to learn your professional boundaries that means what you are allowed or not allowed to do. In other words role and limits can be described as ‘allowed or not allowed’. You should not do anything what is not in our agreed way or instructed or within your role. If you do not follow guidance of the limits of your job role and cause harm to any service user’s, public or yourself, you may find yourself subject to disciplinary procedures which can lead to dismissal or even prosecution(Depending on the seriousness of crime)

 

If you are unsure about anything please call us 24/7. Remember, If you do not follow our agreed ways of working and cause harm to yourself or others then you may find yourself subject to disciplinary procedures which can lead to dismissal or even prosecution if you break the law.

By Md Foisal Miah Talukdar

How do you take into account the physical changes associated with ageing when delivering services?

A great deal of physical changes occur during the process of ageing such as mobility, pain, communication, lack of energy or strength and poor hygiene. Those physical changes sometimes affect a person psychologically as well. The only reason to understand and take into account an individual’s physical changes during ageing process is to understand their capabilities and barriers in order to deliver services best. The following changes may occur during the process of ageing:

Mobility: One of the great changes occur during ageing process in an individual’s life is mobility. During the ageing process, a person may experience poor mobility because of other medical or health issues or natural decaying process. Using mobility aid or other equipment may help a person to mobile. In some cases, a person may become completely immobile when special equipment such as hoist, lifting device, wheel chair may require to help a person mobile. Some individual’s mobility may fluctuates because of the nature of treatment. In those cases, supervision is required when they are mobile. Your responsibilities are to observe, assist and record and report any changes.

Communication: Communication is another factor that changes a great deal when a person is getting old. It is very natural process of ageing that some people may experience very bad hearings and some people may experience speech difficulties. Some people may take more time to understand your speech and answer and some person’s vocal sound may become very low or nebulous. In order to establish communication with service users, you have to speak clearly, slowly and in some cases you should repeat and clarify in details if message is not understood. Allow more time to response. You may need to consider making environment (such as noise free, tv, radio’s volume low or turn off) before communicating. You may need to local GP if a person has hearing problem. Also writings, drawings, picture, signs may use to establish communication.

Personal Safety: Personal safety one of the main issue which you have to deeply consider as they may become frail due to those physical changes. Due to their poor mobility they are in great danger of falling. You may need to keep them under supervision and visual check all that time. Also because of the communication problem they may deprived of many things which may cause them psychological and emotional harm. So, you have to ensure that every individual understands the issue and any outcome and consequences before taking any decision. You may need to involve in decision making process for service users best of interests.

Assessment: Any physical changes and their capabilities should be recorded and reported to the appropriate person. You may need to take part in assessment process what is carried out by GP, district nurse or occupational therapists. Suppose you notices a service user has difficulties in walking without assistance. Once you record and report it, occupational therapist may find assistive aid for the person to walk alone.

Care plan must have to be updated after any changes occur in individual service user’s circumstances such as any assistance required or not for mobility or communication, any equipment or assistive aid required or not. Also you have to inform other colleagues and professionals that particular changes took place on individual’s circumstances.

By Md. Foisal Miah Talukdar