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Tuesday, 19 August 2014

a) Why it is important for a social care worker to seek feedback on performance. b) The different ways that people may react to receiving constructive feedback. c) Why it is important for a social care worker to use the feedback to improve their practice.


You arrange a mentor meeting to feedback to the social care worker. You have comments to make which include both praise and constructive criticism.
Write notes to prepare for your meeting. In your notes, explain :
  •    Why it is important for a social care worker to seek feedback on performance.
  •   The different ways that people may react to receiving constructive feedback.
  •   Why it is important for a social care worker to use the feedback to improve their practice
Ans.

Meeting Date : 01/12/2014                                                                                   Time : 14:30
Meeting Place : Room No. # 4

Everyone expects inspiration and progression within their service provision. And it is only possible when they obtain comments or feedback from service users, their families, colleagues, manager and all other professionals. Social workers are constantly required to give feedback, both to colleagues and to service users and also seek from colleagues and service users and their families. One way of approaching this is to reflect on your own experiences of getting feedback, and what makes it possible to ‘hear’ or not.

Why it is important to obtain feedback?
I understand you all work hard and provide a good service. But how you will know that your hard work and dedication is meeting people’s expectation following organisation’s policies and procedures. The only way you can be aware of quality of your work by obtaining feedback from others. List of the importance of obtaining feedback are as follows:
  • People want their work to be appreciated
  • People need encouragement and want to be praised for the good job what they have done. 
  • Feedback helps to identify learning and development needs. 
  • It is necessary for professional development. 
  • Without feedback, it is impossible for people to learn how to be more effective in their jobs
  • Positive, non-judgmental feedback is both instructive and empowering.
Feedback comes from other people in many different forms, both verbal and non-verbal. We receive feedback from others about our behaviour, our skills, our values, the way we relate to others, and about our very identity. For this reason, feedback is central to the process of reflection.
Constructive feedback is essential to improve and increase the effectiveness of the service. It helps social care worker to adhere in learning and developing new skills. 

How people can react on constructive feedback or criticism :

React :
  •  People may react defensively. 
  • They may counterattack.
  • They may flee or become emotional. 
  • They may reluctantly accept the reprimand and promise to improve. 
  • They may try to blame others. 
  • They may strive to change the subject.
Why it is important for a social care worker to use the feedback to improve their practice?
Feedback is the other way you can be aware of your strengths, skills and learning and development needs in your service provision. You can use feedback to identify your learning and development needs to improve your practice and receive appreciation for your service. Without feedback you will remain unaware of the practice which is not meeting requirements or expectation. If feedback doesn’t meet your expectation then you should work on areas to improve your practice and adhere to learning and development you require to be more skilled and professional and provide service according to. Blogger Foisal Talukdar explains term ‘feedback’ is ‘evaluation of your work, skills, learning’s and understandings’. You can reflect on your practice but you cannot evaluate your own work, practice and skills. In economy evaluation work different way, where a possessor can evaluate his possession only when it is not possessed by others apart from him alone. Therefore you require obtaining feedback to evaluate your practice and improve it. It is required by law to reflect on your practice and adhere to learn and improve it.
                                                                                                                      By Md. Foisal Miah Talukdar

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