Tuesday, 14 August 2012

Explain how an effective and easy to use complaints procedure can help to reduce the likelihood of abuse.

·         Resolving complaints more quickly;
·         Providing flexibility in relation to target response times;
·         Providing an appropriate and proportionate response;
·         Providing clear lines of responsibility and accountability;
·         Improving record keeping and reporting;
·         Safeguarding the victims.

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