Describe why it is important to adhere to the agreed scope of the job role? Why it is important working agreed ways with your employer?

Agreed ways of working will not only provide me instructions and guidelines but also make me aware of role and responsibilities within my service provision. It is essential to aware of my role and limits as I will have to work within my role and limits.

Why it is vital? : Recognising my role and limits, I will be able to prevent myself and individual from harm and danger. I would also be able to learn my professional boundaries, which mean what I am allowed or not allowed to do within my job role. In other words role and limits can be described as ‘allowed or not allowed’. I should not do anything what is not being agreed with my employer or instructed or within your job role. If I do not follow guidance or adhere to the agreed scope of my job role, and cause harm to any service user, member of public and myself, I may find myself subject to disciplinary procedures which can lead to dismissal or even prosecution (Depending on the seriousness of crime).

 By Md Foisal Miah Talukdar

What types of information and advice (internal and external) are available in relation to employment responsibilities and rights and where can it be accessed?

Internal Sources:

Contract of Employment: Things are covered in an employment contract are employment conditions, pay, rights, responsibilities, duties, disciplinary action and grievance procedures.

Manager or HR manager: They are able to supply information about pay, holiday entitlements, sick pay, maternity or paternity pay, training or career development opportunities and information securities. I can also raise grievance in times of need.

Company's Employee Manual Handbook: This handbook is full of information and useful contact number for various issues at work.

Access to These Sources: Contract of Employment copy will be issued at the time of signing contract. Manager and HR manager are within the workplace and can meet and seek advice in person or over the phone. Employee handbook will be received before the start of my work, or I can get one from the office, or I can access from company's website.

External Sources: 

ACAS: They aim to improve organizations and working life through better employment relations. They provide with up-to-date information, independent advice and high quality training, and working with employers and employees to solve problems and improve performance.

Access to ACAS: They have got dedicated website where I can send Email to them. I also can contact them over the phone.

Trade Unions: They are organizations which represent employees in discussions about terms and conditions of service,  pay, working hours etc. There are different trade unions for different types of work. An employee has the right to join a trade union but no obligations.

Access to Trade Unions: I have to be member to receive their service. This service is required payment upfront.

Citizens advice bureau: They provide advice to people for the problems they face. The service provides free, independent, confidential, and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

Access to Citizen Advice Bureau: They have got office in most of the town. I can pop in any office and make an appointment to see an dedicated adviser. This service is free. I am welcome to make donation if happy with their service.

Produce a handout to be used during a staff induction for an adult social care service of your choosing. The handout must include :

(i). An outline of what is meant by ‘agreed ways of working’.

(ii). An explanation of the importance of having full up-to-date details of the agreed ways of working.

(iii). A description of why it is important that social care workers follow guidance about the limits of their job role.

You must know about our organisation ‘Angel Healthcare’ less or more now. Here it is again what we do –

 

‘’ We offer a service to people (Service Users) that encompasses their needs, allows them     to remain in the comfort of their own homes, and to retain their independence, maintain their dignity, privacy and right to choose how and when their care is delivered ’’

As our continuing commitment to quality, our organisation is set up of policies and procedures. The policies and procedures are include the national framework which is set by Department of Health, CQC, Health and Safety and our internal policy. We are all agreed to work according to the policy and procedure to meet Department of Health and CQC requirements.

Agreed ways of working: Agreed ways of working is how an employer requires an employee to work for their organisation. An employee must be agreed to work according to the rules and regulations. Agreed ways of working is working according to company’s policies and procedures and guidelines.

‘Agreed ways of working’ will enable you to provide a good quality service working within the legal framework and most importantly aim to keep you and the individuals you support, safe from danger or harm. Care plans are also part of "agreed ways of working" where the management of the individual's daily care needs are agreed and documented. It also will help you to find out how and when care should be delivered.

Joining our team you will be agreed to work according to our policies, procedures, guideline and general codes of practice and conduct. Policies and procedure will be found in our office and can access between the office hours. You can also visit our website and log in with your ID and password to access our policies and procedures anytime. Please read carefully ‘General codes of practice’ which is supplied with your induction pack. This document contains agreed Codes of Practice for you and describing the standards of professional conduct and practice within which you should work.

As we change our lifestyle on our demand so does rules and regulations in order to keep us in control and save us from danger and harm. And that is why ‘agreed ways of working’ is changed time to time to accomplish the necessity of people you will be working with. As a social care worker you should have most up-to-date ‘agreed ways of working’.

Why it is important to have up-to-date copy? : It is very important that you have a latest written or printed copy of agreed ways of working as it changes from time to time depending on service user’s choices and circumstances, CQC requirements, our own insurance policies and health and safety regulations and national crisis. If you do not obtain a latest copy of ‘agreed ways of working’ you will remain unfamiliar to the recent changes. And unawareness of recent changes may result you to cause danger and harm of you and the individual you will be working with or surroundings.

 ‘Agreed ways of working’ will not only provide you instruction but also aware you about your role and responsibilities in this play. It is essential to aware of your role and responsibilities. Because you will have to work within your role and limits.

Why it is vital? : Recognising your role and limits, you will be able to prevent yourself and individual from harm and danger. Also you would be able to learn your professional boundaries that means what you are allowed or not allowed to do. In other words role and limits can be described as ‘allowed or not allowed’. You should not do anything what is not in our agreed way or instructed or within your role. If you do not follow guidance of the limits of your job role and cause harm to any service user’s, public or yourself, you may find yourself subject to disciplinary procedures which can lead to dismissal or even prosecution(Depending on the seriousness of crime)

 

If you are unsure about anything please call us 24/7. Remember, If you do not follow our agreed ways of working and cause harm to yourself or others then you may find yourself subject to disciplinary procedures which can lead to dismissal or even prosecution if you break the law.

By Md Foisal Miah Talukdar

How do you take into account the physical changes associated with ageing when delivering services?

A great deal of physical changes occur during the process of ageing such as mobility, pain, communication, lack of energy or strength and poor hygiene. Those physical changes sometimes affect a person psychologically as well. The only reason to understand and take into account an individual’s physical changes during ageing process is to understand their capabilities and barriers in order to deliver services best. The following changes may occur during the process of ageing:

Mobility: One of the great changes occur during ageing process in an individual’s life is mobility. During the ageing process, a person may experience poor mobility because of other medical or health issues or natural decaying process. Using mobility aid or other equipment may help a person to mobile. In some cases, a person may become completely immobile when special equipment such as hoist, lifting device, wheel chair may require to help a person mobile. Some individual’s mobility may fluctuates because of the nature of treatment. In those cases, supervision is required when they are mobile. Your responsibilities are to observe, assist and record and report any changes.

Communication: Communication is another factor that changes a great deal when a person is getting old. It is very natural process of ageing that some people may experience very bad hearings and some people may experience speech difficulties. Some people may take more time to understand your speech and answer and some person’s vocal sound may become very low or nebulous. In order to establish communication with service users, you have to speak clearly, slowly and in some cases you should repeat and clarify in details if message is not understood. Allow more time to response. You may need to consider making environment (such as noise free, tv, radio’s volume low or turn off) before communicating. You may need to local GP if a person has hearing problem. Also writings, drawings, picture, signs may use to establish communication.

Personal Safety: Personal safety one of the main issue which you have to deeply consider as they may become frail due to those physical changes. Due to their poor mobility they are in great danger of falling. You may need to keep them under supervision and visual check all that time. Also because of the communication problem they may deprived of many things which may cause them psychological and emotional harm. So, you have to ensure that every individual understands the issue and any outcome and consequences before taking any decision. You may need to involve in decision making process for service users best of interests.

Assessment: Any physical changes and their capabilities should be recorded and reported to the appropriate person. You may need to take part in assessment process what is carried out by GP, district nurse or occupational therapists. Suppose you notices a service user has difficulties in walking without assistance. Once you record and report it, occupational therapist may find assistive aid for the person to walk alone.

Care plan must have to be updated after any changes occur in individual service user’s circumstances such as any assistance required or not for mobility or communication, any equipment or assistive aid required or not. Also you have to inform other colleagues and professionals that particular changes took place on individual’s circumstances.

By Md. Foisal Miah Talukdar

Describe ways to maintain confidentiality in day to day communication?

Breaching confidentiality in day to day communication is often occurred unintentionally or by neglect. And people who breaches purposely sometimes not just only expose the actual fact but also expose with added sugar and flavour of their own evil opinion, hatred and envy. Breaching confidentiality is a crime. Therefore you should be strict and follow company’s procedure when handling confidential matters. The following way you can maintain confidentiality in day to day communication:

1. Must not disclose confidential information to anyone other than the responsible person need to know and right to know according to company’s policy.
2. If you are sending information in E-mail you must check that sending mail using server is encrypted.
3. Validate name, contact information, fax, email before exchanging any confidential information.
4. Keep confidential information locked in cabinet or room.
5. If you store confidential information in the computer, it must be password protected.
6. Please shred any unwanted confidential information you have printed or written on paper.
7. Care plan and daily care log must be stored in locked cabinet.
8. Any complaint, misconduct and your opinion must not be written in daily care log.
9. Please, do not use ‘chatting’ ‘gaming’ apps or software on the computer you have stored confidential information.
10. Do not bring any confidential fact on your daily gossip and chit chat.
11. Be respectful to other’s privacy
12. Report immediately if you notice any non-compliances in handling confidential information. 
    

    By Md. Foisal Miah Talukdar

Explain what is meant by Equality, Diversity, Inclusion and Discrimination

How do you plan your work to meet agreed deadlines?

Meeting agreed deadlines are very important in any business environment to improve organisation’s good reputations, honesty, productivity, reliability and own professional development. To meet agreed deadlines, you must have own plan to the specific task and time frame. Plan should be made once task or target is received. But you must not agree to the given time frame for specific task until you make your own plan about how you will accomplish the task within given time frame and reach to the goal. To create a plan for the specific task you must take into consideration the followings:

Tasks are real and accomplishable

Previous experiences: Did you have difficulties to meet deadlines previously? If so, then would it interfere in present tasks or reoccur again. Or create and follow a plan which has been successful to meet agreed deadlines previously?

Accessible resources: What do you need to accomplish the task? And Do you have the accessibility to all the resources you need? Suppose, you will be producing 10000 pack of crisps a day or produce invoice or budget. Do you have all the materials or information in hand to produce that quantity? 

Accessible support: You may need support from others to accomplish the task to meet agreed deadlines. You may need support from Manager, supersviser, human resources and maintenance team. You have to take into account accessibility of all the support you may need during this time.

Real Time Frame: Time is the real factor to meet agreed deadlines. So you will be agreed to the time frame only if you can accomplish the task in given time following your plan.

Review time (Data accuracy): ‘To err is human’. Therefore review is required before delivering any task. So you need to set up review time before delivering the task or reaching agreed deadlines.

Other Interference: It is the main factor you need to take into consideration before being agreed on any deadlines. Mishap can occur any time. Anything can go wrong. Therefore, you should have a plan for each issue to recover from.

You need to take into consideration above all to meet agreed deadlines. Your plan is most important to meet any deadlines. Therefore you should have two plans. I have already mentioned one above and other is ‘emergency crisis plan’. You must have an ‘emergency crisis plan’ for each project where you will plan ahead about imaginary viable circumstances can cause disruption to meet agreed deadlines.

By Md. Foisal Miah Talukdar

How do you agree realistic targets for your work and why it is beneficial and important to do so?

In business, ‘realistic targets’ are achievable real goal within given time or real time frame – Foisal Talukdar. To be agreed on realistic targets for your work you have to ensure following things:

• Targets are real (If you are an account’s assistant and task is given to merchandising goods that displays unreal target which is unrelated to your job post)

• Accessible resources

• Accessible support

• Real Time Frame

• Review time (Data accuracy)

• Other Interference

Time is the main factor when it comes to be agreed upon any targets. Also your skills and previous performance need to take into consideration. If you have accomplished any targets previously then you can easily calculate time frame and all other factors related to the new targets.

It is important that you will only be agreed on realistic targets if you are capable of accomplishing it. If you are not capable of achieving targets and you disclose it before agreed upon with explanation then manager or director may set different targets. But you have to determine how much you are capable to achieve. If you are agreed on targets and failure to achieve it may result loss, loss of credibility and reliability and all other interferences associated with targets. Suppose you are given to entry data for stock transfer of 4 sites which requires 400 invoices to check and enter stock data into the system a day. If you are 40 invoices behind every day and end up in 200 invoices a week (5 days of work), then your realistic targets are 360 invoices entry a day. And if you are agreed on 400 invoices and failure to do so may result delay in delivery of stock, loss of clients or consumers as company is unaware of exact stock availability.

Anyways, you must have to review the work you have done for data accuracy. And most important is always to inform manager or director the progress of your targets.

N.B- I used manual stock entry system in 2003. I believe they are no longer in use. If any company have manual stock entry system can upgrade to an automatic invoicing, total sale, vat and real time stock monitoring owning their own software. Please contact me if you require one.

  

By Md. Foisal Miah Talukdar