You arrange a mentor meeting to
feedback to the social care worker. You have comments to make which include
both praise and constructive criticism.
Write notes to prepare for your meeting. In your notes, explain :
- Why it is important for a social care worker to seek feedback on performance.
- The different ways that people may react to receiving constructive feedback.
- Why it is important for a social care worker to use the feedback to improve their practice
Ans.
Meeting Date : 01/12/2014 Time : 14:30
Meeting Place : Room No. # 4
Everyone
expects inspiration and progression within their service provision. And it is
only possible when they obtain comments or feedback from service users, their
families, colleagues, manager and all other professionals. Social workers are
constantly required to give feedback, both to colleagues and to service users
and also seek from colleagues and service users and their families. One way of
approaching this is to reflect on your own experiences of getting feedback, and
what makes it possible to ‘hear’ or not.
Why it is important to obtain feedback?
I understand
you all work hard and provide a good service. But how you will know that your
hard work and dedication is meeting people’s expectation following organisation’s policies and
procedures. The only way you can be aware of quality of your work by obtaining
feedback from others. List of the importance of obtaining feedback are as
follows:
- People want their work to be appreciated
- People need encouragement and want to be praised for the good job what they have done.
- Feedback helps to identify learning and development needs.
- It is necessary for professional development.
- Without feedback, it is impossible for people to learn how to be more effective in their jobs
- Positive, non-judgmental feedback is both instructive and empowering.
Feedback comes from other people in many different
forms, both verbal and non-verbal. We receive feedback from others about our
behaviour, our skills, our values, the way we relate to others, and about our
very identity. For this reason, feedback is central to the process of
reflection.
Constructive
feedback is essential to improve and increase the effectiveness of the service.
It helps social care worker to adhere in learning and developing new skills.
How people can react on constructive feedback or criticism :
How people can react on constructive feedback or criticism :
React :
- People may react defensively.
- They may counterattack.
- They may flee or become emotional.
- They may reluctantly accept the reprimand and promise to improve.
- They may try to blame others.
- They may strive to change the subject.
Why it is important for a social care worker to use the feedback to
improve their practice?
Feedback is the other way you can
be aware of your strengths, skills and learning and development needs in your
service provision. You can use feedback to identify your learning and
development needs to improve your practice and receive appreciation for your
service. Without feedback you will remain unaware of the practice which is not meeting requirements or expectation. If feedback doesn’t meet your expectation then you should work on
areas to improve your practice and adhere to learning and development you
require to be more skilled and professional and provide service according to.
Blogger Foisal Talukdar explains term ‘feedback’ is ‘evaluation of your work,
skills, learning’s and understandings’. You can reflect on your practice but
you cannot evaluate your own work, practice and skills. In economy evaluation
work different way, where a possessor can evaluate his possession only when it
is not possessed by others apart from him alone. Therefore you require obtaining
feedback to evaluate your practice and improve it. It is required by law to
reflect on your practice and adhere to learn and improve it.
