What are the differences between a relationship with a service user and a relationship with work colleagues?

Relationship with service users : Relationship with service user should be professional. Should not be related to an inappropriate relationship. Even should not treat them as your friend or child. Working relationship with service user develop into a personal relationship ever and anon. But should not be forgotten the professional boundaries.

Relationship with colleagues : Relationship with colleagues should be based on a professional respect and co-operation on demand. Workloads and responsibilities should be shared as appropriate and so should information and knowledge.

How adopting a person centered approach which offers choices and upholds rights can empower an individual and help to reduce the likelihood of abuse?

Treating individual with respect, supporting individuals rights to control their lives and make informed choices, promoting the independence of service users, respecting and promoting individual views, helping individual service users and care workers to make complaint and maintaining confidentiality, encourage service users to comment and attend in the meeting. Those practices help individuals to acquire their self-esteem and recognize their values, rights and powers what protect them being abused.

Explain three differences between a working relationship and a personal relationship.

Working relationship	Personal relationship
A working relationship is a relationship where I spend time with my coworker and client together at work, but I have little or no contact out of working hours. It’s strictly professional.	A personal relationship is one where my personal life and extra curricular activities and social life are involved.
Working relationship does not allow arguing, accepting differences, discussing interest and personal life’s problem between participants.	Personal relationship allow them cordially.
It is established with colleagues, clients and other professionals and sharing information is limited.	It can establish with anyone and sharing information is unlimited.

What support needs do the service users have?

·         Control over own life, choice and independence

·         Physical needs : Personal care, food, shelter and all other support in order to meet physical needs.

·         Social needs : Support needs for social activities includes love, affection, friendship, religious activities, entertainment and supportive communication in order to minimise vulnerability.

·         Safety and privacy : Support needs to provide safety and privacy includes protection from abuse, harm and danger. And also need to maintain confidentiality.

·         Self confidence or esteem : Support needs to stimulate self confidence and esteem showing respect, let individual being aware of his right, value, choice and capability. Mental health patient needs this sort of stimulation adequately.

Which standards and codes of practice relate to your work role?

General social care council’s standard of conduct. To meet the standard of professional conduct I must :

         

·         Protect the rights and promote the interests of service users and carers

·         Strive to establish and maintain the trust and confidence of service users and other carers

·         Promote the independence of service users while protecting them as far as possible from danger or harm.

·         Respect the rights of service users while seeking to ensure that my behaviour does not harm service users, colleagues or other people

·         Uphold public trust and confidence in social services

·         Be accountable for the quality of my work and take responsibility for maintaining and improving my knowledge and skills

Describe two ways how effective communication can affect relationships in an adult social care setting between individuals using the service, their carers, colleagues and other practitioner?

Effective communication is important as it helps to pass clear, concise, informative and accurate information in order to decrease and eliminate the possibility of mistakes and risks to the people I am working with.

Let alone, a carer did not pass the information of broken hoist and faulty sling. And later on another carer made an accident using it. It will create distrust and unfair relationship between team members for the lack of effective communication.

Another way, a service user informed a carer about something in secret and request him to keep that secret. And carer exposed it to everyone. It will create disbelieve and break the relationship between service user and that carer.

By Md. Foisal Miah Talukdar

Silence is a form of abuse

People working with vulnerable people very often become impatient and angry. It is may be because of the client's attitude or physical condition or his (care worker's) or her personal problems or problems with colleagues, shifts etc. To avoid being rude or showing anger to the clients, social care workers very often keep them in silence and communicate in brief (like yes or no) which can be defined as avoidance or neglect. So, be cheerful while you working with them leaving behind your all problems. They expect your smile, they want to listen to you and they want you to be listened.